CultiXcell A/S
Privacy Policy
Updated: 19/10/2024
This website, www.cultixcell.com (“the Website”), is owned and managed by CultiXcell A/S, a Danish private company, with company registration number 43350560 (hereinafter “we”, “us” or “CultiXcell”). We understand and respect the importance of protecting data. This privacy policy (“Privacy Policy”) outlines the information that we may collect and how this may be used. Personal information is only collected when voluntarily provided by you.
By using the Website, you understand and accept the terms and conditions set out in this Privacy Policy as well as in the Cookie Policy and Legal Notice. If you do not accept these terms, please do not use the Website.
We recommend that you regularly visit this website to read the latest version of the Privacy Policy. The Privacy Policy is available in English and may be translated into other languages for the convenience of the visitor. If the Privacy Policy is available in any other language than English, the English version will be the governing agreement and shall control interpretation of all matters discussed above and below.
Data controller
The entity responsible for the processing of your personal data:
CultiXcell A/S (CVR no.: 43350560)
Kulsøvej 5,
DK-4760 Vordingborg
www.cultixcell.com
Should you have any questions or concerns about our processing of your personal data, please feel free to contact us at mail@cultixcell.com.
Collection of data
We collect both personal and non-personal data. Personal data is any information that directly or indirectly identifies an individual (whether alone or in combination), for instance, name, physical address, e-mail address, Internet Protocol (“IP”) address, date of birth, position, occupation, phone number, etc. Non-personal data cannot be used to identify or contact you. Examples of non-personal data include search terms, information about which pages you have visited on the Website, information about your device (operating system, web browser, etc.), and otherwise properly anonymised data.
The following is a non-exhaustive list of instances where we may collect personal and non-personal data:
- When you visit or otherwise use the Website;
- When you place an order for any of our products or services;
- If you contact us or interact with us, via e-mail, mail, social media (e.g. LinkedIn) or phone call;
- If you enter information on the Website;
- If you apply for a job or internship;
- If you complete a customer survey;
- If you provide us with such information at events such as exhibitions;
- If you click on one of our ads;
- If you give us your information in any other way.
We only collect, use, share, store, and process personal data when we have the appropriate legal basis. Such legal basis is in accordance with Article 6(1)(b), (c) and (f) in the GDPR (fulfilment of a contract, to comply with applicable law and legitimate interests).
Personal data
We may collect and retain the following categories of personal data about you:
Name, title, e-mail address, telephone number, business contact information and other contact and/or personal information when voluntarily provided by you. We may also log activities and non-sensitive conversation data that you have shared with us.
Non-Personal data
For analytics purposes, we may collect technical information about your use of the Website through the use of tracking technologies and analytic metrics tools. When using the Website, certain information may be collected such as system specifications, log information and usage data for internal analysis purposes. We may automatically collect and store certain data in server logs. These data include but are not limited to browser type, viewed pages with date and time stamps, etc. We use these log files to monitor traffic on the Website, to analyse and solve technical issues and to report aggregate information internally. Except for third-party partners that collect this data for us, this information is not shared with anyone outside CultiXcell. While a user’s session will be logged, the user remains anonymous to us. By collecting log files, we will therefore only record activity on the Website and gather anonymously generated statistics about visitors’ time and activity on the Website. These data help us with marketing and demographic studies.
When using the Website, cookies may be placed on a visitor’s device. Cookies are text files placed in visitors’ computer browsers to store their preferences. These are used according to their nature and for the purposes indicated in our Cookie Policy. We may also use technologies such as tracking pixels and web beacons for tracking purposes. Web beacons are small pieces of data embedded in the Website, which we use to analyse traffic patterns on the Website.
Transfers of data
We will not share any personal data that directly identifies you with independent third parties without your consent, unless we are required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). However, your personal data may be disclosed to our employees, and to partners who help us run our business, such as hosting providers, data processors or other business partners. Nonetheless, they will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The data we collect from you may be transferred to, and stored at, a destination outside the European Union (“EU”) and/or the European Economic Area (“EEA”) as well as in a country of which you are not a resident. For instance, we may have files containing personal data encrypted and stored in secure storage servers located in data centers across the United States. By submitting personal data, you agree to this transfer or storing. We will take all steps reasonably necessary to ensure a sufficient level of protection of your personal data, and that such data is treated in a way that is in accordance with this Privacy Policy.
You have the right to ask us about the safeguards we have in place for the purposes of international data transfers. To do so, contact us at mail@cultixcell.com.
Retention of Data
We will keep your information for as long as it is necessary for the purposes we collected it for in the first place. In spite of that, we may retain your personal data to the extent that legislation requires it, i.e. for the purposes of satisfying any legal, accounting or reporting requirements.
The amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of the data, the purposes for which we process the data, including whether those purposes can be met by other means, and the applicable legal requirements are all taken into account when determining the appropriate retention period for personal data.
Security of data
Your information is securely stored by CultiXcell in secure storage servers as well as in our order processing and CRM systems, and we only share your personal information with outside parties when necessary or if previously agreed upon.
Upon receiving your information, we take all necessary measures, both technical and administrative, to ensure an apt and appropriate level of security for your data to prevent unauthorised access. We do this by implementing appropriate safeguards towards some of your personal data. Additionally, we only allow employees, agents, contractors, and other third parties who have a business-need-to-know access to your personal information.
Nevertheless, we cannot, at any point, guarantee absolute security of your personal data due to the fact that any transmission of information via the internet is not perfectly secure. Any transmission of data is at your own risk, however, we will do our best to protect your personal data by maintaining and improving physical, electronic and procedural safeguards.
We may provide hyperlinks and other links to websites or other kinds of services that are operated by third parties who may have their own data collection practices. These services are governed by their own privacy policies, and we cannot guarantee that they have implemented the same security practises as we have. On account of the fact that we have no control over these third-party services, we cannot be held responsible for the confidentiality and security measures taken by the third-party owners of these services. We will therefore encourage you to review the privacy policies governing the use of such services belonging to these third parties for more information about how they collect, use, share, store, and process information they obtain from you and others.
Your rights
In accordance with GDPR (articles 15-22) as well as any other applicable laws and regulations on the protection of personal data, you have the following rights regarding your personal data:
- Right to access your information (article 15);
- Right to request rectification (article 16);
- Right to erasure (article 17) – note that this is not an absolute right and we may retain this data for legal or legitimate reasons;
- Right to restriction of processing (article 18);
- Right to data portability (article 20);
- Right to object to processing (article 21);
- Right not to be subject to a decision based solely on automated processing, including profiling (article 22).
To exercise these rights, please contact our Data Protection Officer at mail@cultixcell.com. We aim to respond to your request within one month of receiving it.
In order for you to exercise your data protection rights, we are obliged to verify your identity.
Supervisory Authority
You have the right to submit a complaint with the data protection supervisory authority against our processing of your personal data if you feel that your personal data has not been lawfully processed.
The address for the supervisory authority is:
Datatilsynet
Borgergade 28, 5.
1300 København K
E-mail: dt@datatilsynet.dk
Changes to the privacy policy
This Privacy Policy is subject to change, and CultiXcell may modify or update it when necessary. When we make changes to our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Your continued use of the Website after any modification to this statement will constitute your acceptance of such modification and updates. In case of any modification to this Privacy Policy, the date of which the modifications took place will be placed at the top of this page. We encourage visitors to check this page for updates regularly to keep themselves informed of what information is collected, how it is used and to whom it is disclosed.
Your continued use of the Website shall mean your acceptance of the changes to this Privacy Policy.
Contact us
All questions, comments or enquiries regarding the processing of (your) personal data and this Privacy Policy should be directed to CultiXcell at mail@cultixcell.com. Beyond any enquires that are associated to exercising your rights, we will endeavour to respond to any query or questions within two business days. Otherwise, as a starting point, it may take up to one month to get back to you.